Year-end processing can be time consuming not only for you but for your Grantees as well; who are often asked to perform tasks they are not always familiar with. To help you and your Grantees, GrantSolutions has compiled a few suggestions and tips to increase efficiencies for year-end processing.
Reduce Help Desk Support Needs:
GrantSolutions looked at the most frequently submitted tickets to the Help Desk from August 1 – September 30 of 2017 and created resource documents with the complete list of questions, answers, and resources for:
- Password FAQs
- User Account Requests FAQs
- Pre-Award Navigation FAQs
- Post-Award Navigation FAQs
- Changing a Posted Funding Opportunity Announcement Quick Sheet
- Returning a Directed Supplement or Competitive Application Quick Sheet
- Returning Non-Competing Continuation Applications Quick Sheet
All materials are available on the GMM Documentation Site within the GrantSolutions system or through your Partner Services Representative.
